Define
(Analyze & Audit)
We take your vision and audit your current workflows to pinpoint immediate cost-saving and efficiency gains.
Process Driven Outsourcing
Built To Scale
0Years of Outsourcing excellence
Scale operations without scaling overhead.
For over 24 years, Touchstone has helped businesses reduce operating costs by up to 70% while maintaining elite standards of quality, security, and compliance.
We build, run, and optimize high performance teams, so you can focus on growth.
Why Choose Touchstone?
Operational Excellence, Proven by Numbers
0+
years in business
0%
internal QA
0%
customer experience
0+
years customer lifecycle
0
delivery centers
0+
on staff agents
Compliance Is The Foundation, Not The Fine Print
Touchstone operates inside strict compliance frameworks so your business can move faster, without risk.
Compliance
Affilations
Trusted by 25,000+ world-class brands and organizations of all sizes
Our Expertise
Comprehensive outsourcing services designed to help your business grow faster,
smarter, and more cost-effectively
Lead Gen Solutions & Digital Marketing
Stop chasing dead-end leads. We combine aggressive SEO/PPC execution with multi-channel outreach to fill your pipeline. From Solar to Real Estate, we optimize the entire funnel to deliver high-quality live transfers that actually impact your bottom line.
Learn More
Virtual Staffing & BPO
Focus on your core business while we handle the rest. Our business processing outsourcing (BPO) services deliver dedicated teams tailored to your specific needs ranging from voice, chat, and email support to complex back-office execution. With the flexibility to start small and scale instantly, we provide the 24/7 coverage your customers expect without the capital-heavy investment of in-house staffing.
Learn MoreSoftware, Automation & AI Solutions
Stop losing time to repetitive manual tasks. Our automation and AI services are engineered to optimize your workflow through custom software development and robotic process automation. From intelligent machine learning models to scalable cloud solutions, we provide the tools you need to accelerate delivery times and eliminate operational bottlenecks.
Learn More
Key Industries We Work In
Touchstone Communications specializes in industries where outsourcing creates the biggest impact. From regulated sectors like insurance and healthcare to fast-growing consumer markets like solar, e-commerce, and travel. Our teams bring 20+ years of expertise, compliance, and measurable results.
#1 Solar Provider
Solar & Home Services
As a pioneer in the renewable energy space, Touchstone provides high-volume, pre-qualified residential solar leads and roofing prospects. We utilize a data-driven approach to deliver exclusive live transfers, ensuring your sales team connects with homeowners who meet specific criteria for utility spend, credit standing, and roof suitability.
Financial Services Experts
Mortgage & Finance
Founded to serve the financial sector, we provide specialized virtual assistants and live transfer services for mortgage brokers and lenders. From initial inquiry and document collection to scheduling and follow-ups, our agents handle the top-of-funnel logistics so your loan officers can focus on closing deals and managing portfolios.
Senior Benefits & Insurance Solutions
Insurance & Healthcare
We connect insurance providers with high-intent prospects for Final Expense, Life, and Auto insurance. Our agents are trained to conduct thorough needs-based assessments, handling initial objections and guiding clients through the preliminary qualification process to ensure a seamless handoff to your licensed closers.
24/7 Guest Engagement
Travel & Hospitality
Touchstone manages the full guest lifecycle, from booking reservations and handling complex cancellations to providing concierge-level 24/7 customer service. Our omni-channel approach; spanning voice, SMS, and live chat allows hospitality brands to capture revenue at any hour while maintaining a high standard of five-star guest care.
Dental Schedule Full of Expert Patient Support
Dental Appointment Scheduling Services
Provides specialized Dental Appointment Scheduling and patient support services that help dental practices and Dental Service Organizations.
Simple Steps to Work with Us
A proven 5-step process to transform your operations
What Our Clients Say
Trusted by Businesses Across the U.S. From solar to insurance and beyond, our clients count on Touchstone Communications for responsive support, high-quality leads, and scalable outsourcing solutions.
Discover How Outsourcing With Touchstone Can Save You Up to 70%
Touchstone Communications helps U.S. businesses scale smarter, stay compliant, and save millions with tailored outsourcing solutions.
Insights on Outsourcing & Business Growth
Stay ahead in outsourcing, lead generation, and customer experience with expert insights from the Touchstone team. Explore our latest guides, industry trends, and best practices.
Live Transfer Leads vs. Aged Leads: What’s the Difference?
Aged leads are contact records collected days, weeks, or even months earlier and may be resold to multiple buyers, while live transfer leads are qualified in real time and connected directly to…Read More →
Lead Generation vs. Demand Generation: What’s the Difference?
Demand generation is a marketing strategy focused on building broad awareness and interest in a company’s products or services before a prospect is ready to buy. Lead generation is the process of…Read More →
What Is Live Transfer Lead Generation?
Live transfer lead generation is a lead generation model where a trained agent qualifies a prospect over the phone in real time, then transfers the live call directly to the client's sales…Read More →
Frequently Asked Questions About Outsourcing Services With Touchstone
Thinking about outsourcing but not sure where to start? Here are answers to the most common questions businesses ask before working with us.
Q1. How much can I save by outsourcing with Touchstone?
Most of our clients save between 40–70% compared to in-house staffing. The exact savings depend on team size, scope of work, and the industry you operate in.
Q2. Is outsourcing with Touchstone secure and compliant?
Yes. Touchstone is PCI DSS, and ISO 9001 certified. We follow strict global data security standards and compliance practices, especially for industries like healthcare, insurance, and finance.
Q3. What industries does Touchstone specialize in?
We serve a wide range of industries including solar, real estate, mortgage, insurance, Medicare, final expense, e-commerce, QSR, and travel. Each vertical has tailored outsourcing solutions.
Q4. How quickly can I get started?
You can start with as few as 5 agents, and in many cases we can launch your team within 2–3 weeks depending on training and integration needs.
Q5. Where are your teams located?
Touchstone is headquartered in Fort Worth, Texas, with 5+ international facilities across Asia. This global delivery model gives you U.S. management with offshore execution for maximum cost savings.
Q6. Do you provide dedicated teams or shared agents?
We offer both models. Most clients prefer dedicated teams that work exclusively for their business, but we can also provide shared resources for specific support functions.
Q7. Can you integrate with our existing tools and CRM?
Yes. Our teams regularly work with Salesforce, HubSpot, Zoho, RingCentral, Five9, Talkdesk, VICIdial, and many other industry platforms.
Q8. How do you ensure quality in outsourcing services?
We use rigorous QA processes, AI-driven analytics, and real-time reporting to maintain service quality. Dedicated supervisors and managers monitor performance 24/7.
Process is key...
From BPO to digital marketing, virtual staffing, and automation. We help U.S. businesses grow faster, smarter, and more cost-effectively.