Call Analytics/Transcriptions

Services we offer

Call Analytics/Transcriptions

Our core mission is to deliver the absolute best quality work to our clients through transparency, commitment, dedication, and integrity.

In today’s ever increasing need of excellent customer service, every business has a need to keep a check on its appropriate representation and branded reflection. The best way to go about it is by getting an unbiased review from a third party in a quick and efficient manner. The solution is transcriptions or call analytics. Touchstone has mastered this state of the art method of quality checks through summarized or word to word call reviews. If you would like to have an impartial quality check on your customer service, let us partner up with you and help you elevate your level of customer handling standards to the next level. Be it the legal industry that would require word-to-word reviews or the medical or the automotive sales industry where a summarized transcription is needed, Touchstone has an enabled staff ready to deliver the results you desire. Take control of communications, with real-time data capture, analysis and supervisory tools that put you firmly in the driving seat.

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Want to outsource your business processes or need online support? We can help!

We are the largest facility in the region with purpose built call center infrastructure equipped with state of the art equipment to meet all your business needs.

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