Exemplary Customer Experience
We realize that it is no longer about customer service, customer sales or customer transactions. It is about the overall customer experience that needs to be so impactful that they want to come back for more business. Let Touchstone help you reflect your business by offering the exemplary customer experience.
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Our services & Operational Capability
Touchstone has innovated new services for its clients over the years. We have reached excellence in attaining business goals for every client with highest standards of training procedures backed by versatile operational capability.
Your business growth is our top priority. We understand that in order to give your brand the right representation, we need to thoroughly know your operations hence, we mirror your operations by inculcating your organizational culture and values in every team member.
Touchstone has state of the art business intelligence and technology that ensures fast delivery and hassle free experience for its clients. The system includes high-quality automated dialers that ensure seamless inbound and outbound calling performance.
Our Commitment to Quality
Quality is a promise to our clients. Touchstone has maintained its commitment to quality throughout the years, and our clients have acknowledged our efforts in implementing our quality management system. Touchstone has an intelligently designed quality evaluation system that carefully balances the dynamic client requirements and the rigid international quality standards.
- Customer Service
- Communication Skills
- Product/service guidelines
- Compliance to Global telemarketing legalities/standards
- QMS Policy