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Exemplary Customer Experience

We realize that it is no longer about customer service, customer sales or customer transactions. It is about the overall customer experience that needs to be so impactful that they want to come back for more business. Let Touchstone help you reflect your business by offering the exemplary customer experience.

 

Our services & Operational Capability

Touchstone has innovated new services for its clients over the years. We have reached excellence in attaining business goals for every client with highest standards of training procedures backed by versatile operational capability.

Your business growth is our top priority. We understand that in order to give your brand the right representation, we need to thoroughly know your operations hence, we mirror your operations by inculcating your organizational culture and values in every team member.

Touchstone has state of the art business intelligence and technology that ensures fast delivery and hassle free experience for its clients. The system includes high-quality automated dialers that ensure seamless inbound and outbound calling performance.

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Our Commitment to Quality

Quality is a promise to our clients. Touchstone has maintained its commitment to quality throughout the years, and our clients have acknowledged our efforts in implementing our quality management system. Touchstone has an intelligently designed quality evaluation system that carefully balances the dynamic client requirements and the rigid international quality standards.

Quality Assurance
We are committed to delivering quality performance in all areas of operations. Our strong emphasis on quality is the reason why our clients tum into long term business partners. In order to stay true to our promise of Quality to our clients; Touchstone has a dedicated Quality Assurance (QA) department. Our QA team relies on a comprehensive evaluation system to ensure that each sales agent to customer and customer to sales agent interaction is evaluated on;
  • Customer Service
  • Communication Skills
  • Product/service guidelines
  • Compliance to Global telemarketing legalities/standards
  • QMS Policy
Training
The core values of Touchstone Communications revolve around exceeding client expectations through constant communication, delivering quality; time bound results, effective leadership and world class training. We believe in continuous improvement hence, training is a mandatory ingredient in every employee’s job description. We maintain a proactive approach towards training hence regular TNA is conducted to identify areas of improvement. This TNA guides our highly competent and goal oriented training team to impart an exemplary level of educational programs which include modules designed for sales, customer service, communication and above all leadership and people management. Touchstone is also well renowned in the corporate sector for its customized training programs offered to other companies to fulfill their training needs.