Omni-ChannelCustomer ExperienceWherever You Are.

Omni Channel

Omni-Channel Customer Experience Wherever You Are.

Customers today contact companies through many channels and increasingly demand communications in their “channel of choice.” Touchstone has the most powerful cloud-based platform in the industry, enabling each agent to serve each client in all channels with the ability to seamlessly move from one channel to the next without transfer or interruption. The customer journey can start in any medium and travel to the best channel for the customer and the situation.

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Touchstone’s ethic to deliver proficiently is indisputable in today’s market. We understand and follow selectively modified and doctored training agendas that enable our associates to work with a customer success mindset. We provide our associates with the most robust multi-channel tools to make the buying or service an experience to rejoice! Touchstone Communication uses multi-channel advertising and marketing to attain out to clients and send them statistics.

We make these processes very comprehendible for businesses. The salient difference between Omni Channel & Multichannel comes from integration. Yes, the customer has multiple ways to access information through various channels, but multi-channel marketing doesn’t have them work together in the same way; each channel entails different services and functions separately from the rest.

Omni-channel marketing has the customer in the middle. They dwell on the customer’s requirements, presenting a doctored message in a seamless, unified, user-friendly manner. This kind of multi-marketing allows businesses to keep all of their channels in one place while unifying their style and information. Omni-channel permits the purchaser to access records from any media because channels are linked to every process differently without difficulty.

Touchstone marvels how they could conquer these issues with their advertising methodologies. We take pride in our outbound resources trained cut-throat to make touchpoints with targeted audiences, nurturing the prospects and creating a need for the service or product. Our revenue generated from nationwide mortgage refinancing & loan facilitation has sustained an indisputable reputation in the market over the past 19 years & continuing.

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Customers today contact companies through many channels and increasingly demand communications in their “channel of choice.”

read more...

Touchstone has the most powerful cloud-based platform in the industry, enabling each agent to serve each client in all channels with the ability to seamlessly move from one channel to the next without transfer or interruption. The customer journey can start in any medium and travel to the best channel for the customer and the situation. Touchstone’s ethic to deliver proficiently is indisputable in today’s market. We understand and follow selectively modified and doctored training agendas that enable our associates to work with a customer success mindset. We provide our associates with the most robust multi-channel tools to make the buying or service an experience to rejoice! Touchstone Communication uses multi-channel advertising and marketing to attain out to clients and send them statistics.

We make these processes very comprehendible for businesses. The salient difference between Omni Channel & Multichannel comes from integration. Yes, the customer has multiple ways to access information through various channels, but multi-channel marketing doesn’t have them work together in the same way; each channel entails different services and functions separately from the rest.

Omni-channel marketing has the customer in the middle. They dwell on the customer’s requirements, presenting a doctored message in a seamless, unified, user-friendly manner. This kind of multi-marketing allows businesses to keep all of their channels in one place while unifying their style and information. Omni-channel permits the purchaser to access records from any media because channels are linked to every process differently without difficulty.

Touchstone marvels how they could conquer these issues with their advertising methodologies. We take pride in our outbound resources trained cut-throat to make touchpoints with targeted audiences, nurturing the prospects and creating a need for the service or product. Our revenue generated from nationwide mortgage refinancing & loan facilitation has sustained an indisputable reputation in the market over the past 19 years & continuing.

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Voice Inbound / Outbound

1. Inbound Support

Our inbound customer service facility works satisfactorily. It presents customers with a single human touch factor for all their frequently asked carrier questions or concerns to generate tickets.

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Customers ring a single number to order merchandise, make a payment, sign up and buy or obtain product records. They can also contact/get an aid request or inquire about a product (Shoppers).

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2. Outbound Lead-gen & Prospecting

Our Lead Generation Outbound Customer service provides essential benefits. Our management makes greater use of marketers during interval durations, improving productiveness in addition.

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Our outbound calls also enhance patron relationships by growing and strengthening the first-rate purchaser revel in, a welcome call to a brand new patron.

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SMS/Text

Touchstone Communications uses effective marketing strategies like bulk SMS Marketing!

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Not all SMS marketing projects are equal.

Massive SMS marketing campaigns aren’t DIY. Touchstone uses a variety of professional experts for you to get the maximum from your advertising approach.

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Live Web Chat

Touchstone’s live chat for advertising is a service & tool that permits us to talk in actual time with consumers who visit their internet site to shop around

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If you’re already using live chats for pipelining & prospecting or live chat for assistance, it makes sense to use it for advertising to drive lead technology campaigns.

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Autobot Takeover

Touchstone’s Chat/Autobot is program built to engage with received messages automatically.

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Our Chat/Autobot can be programmed & reprogramed to work better and respond to various messages containing specific keywords and use LMS learning to adapt to their responses to fit the situation using AI.

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Email

Touchstone’s Email marketing is a process of targeting your audience and customers through prospecting emails and effective templates designed by our top-tier specialists.

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It helps you meet your breakeven in conversions and revenue by providing subscribers and customers with priceless & insightful information to help achieve their goals

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IVR

Touchstone’s Interactive Voice Response (IVR) is an automated phone system technology that gateways inbound callers to access information completely.

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Our agents can access data using a voice response system with prerecorded messages without speaking to a human being. It maximizes the utilization of the menu options via touch/actual tone keypad selection or speech recognition to have their call rerouted to specific departments or specialists.

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Mobile

Touchstone uses Omni/Multichannel consumer-friendly contact modes. Preferred contacts or buying experiences could start from a single click on a page.

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To place an order or shop around, from landing on your business web page to the chat boxes, exchanging preferred contact details, maintaining correspondence; in case you need to view the product or service in a store or an application to place an order

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CRM Integration

Touchstone’s Customer Relationship Management (CRM) software programs are crucial as a service module to log and manage comprehensive leads.

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Customer information such as contact information, conversation, and purchase histories are displayed and executed there.

Touchstone Communications uses an in-house developed CRM, Salesforce, and Zoho for their day-to-day database management and sales funneling.

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Social Media

Touchstone’s social media strategy is a precis of everything you plan to do and hope to accomplish on social media. It guides your clicks & actions; SM Marketing tells you if you’re succeeding or not.

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An effective plan is a specific one. So, we keep it concise, making it easy to measure. Social Media Marketing traditionally charters from advertisements and selling.

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E-Retail Support

In 2020, e-retail sales surpassed “brick and mortar” sales. This trend shows no signs of slowing. Customers are increasingly demanding that retailers provide the level

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and type of customer support they prefer. This requires substantial investment in technology, people, and training to exceed customer expectations for each customer shopping experience. Increasingly, consumers do much of their research online and anonymously until late in the buying cycle. It is at this critical point, that companies must deliver extraordinary customer support providing the right information and processes to move them through the sales funnel. Touchstone can provides tools, processes, and personnel for companies to scale up rapidly to 24/7 Omni-Channel service.

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