We Listen. We Deliver.

Touchstone’s inbound call middle offerings offer one of the few opportunities to talk at once to the consumer and where the customer can speak to them. So vital is this communique that companies are turning to call centers to manage this side of their operations. While Omni-Channel is a fundamental requirement today, 67% of customers still prefer to talk with a company by phone. Touchstone provides accent-neutral associates trained to provide exceptional customer experiences. Agents trained in active listening skills, problem resolution, and how to deliver five-star customer care.

Touchstone’s inbound call middle offerings offer one of the few opportunities to talk at once to the consumer and where the customer can speak to them.

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So vital is this communique that companies are turning to call centers to manage this side of their operations. While Omni-Channel is a fundamental requirement today, 67% of customers still prefer to talk with a company by phone. Touchstone provides accent-neutral associates trained to provide exceptional customer experiences. Agents trained in active listening skills, problem resolution, and how to deliver five-star customer care.

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Travel Reservation

Just like Touchstone’s Travel Services Made Easier, In hotels or inns, a concierge assists visitors by acting diverse duties consisting of making restaurant reservations, reserving resorts, arranging for spa services,

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recommending night existence warm spots, reserving transportation (like taxis, limousines, airplanes, boats, and so on.), coordinating porter provider (baggage assistance and so forth. Travel Reservations Made Quicker

We Accelerate travel reservations by tapping Touchstone to support all your reservation services. We can provide exceptional inbound call center services booking travel reservations by phone, live web chat, or even SMS/Text communications. In addition, Touchstone’s proprietary call analytics provides clients with deep insight into which advertising campaigns and channels are producing reservations and revenue. Providing quick customer service is Touchstone’s top priority. Having decades of experience in the booking business has made us an expert at making errorless reservations for the hotel, travel, airlines industry, and more. We also handle all kinds of queries, including scheduling information, time information, and all other information that the customer requires regarding your business, so you don’t have to worry. Customer loyalty is what we aim at with our top-notch services.

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Inside Sales

Touchstone’s interior sales reduce fee-of-sales by using 40-90% relative to area income, at the same time as sales can be maintained or even developed.

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Advantages encompass reduced income force cost-in keeping with contact and improved variety of contacts per day.

An excellent sales desk begins with training. Touchstone has trained its agents to deliver the correct information on every call. It results in a higher call to sales performance. Customer satisfaction increases by providing consumers with the right choices, product descriptions, and the ability to close the sale. Touchstone technology provides efficient payment processing and data capture that seamlessly integrates into client payment systems and CRMs. We offer after-hours services to supplement client in-house sales desks or provide 24/7 services. 

We are taking telemarketing to the next level with our inside sales. We have trained our agents for strategically targeting the B2B and B2C clients in every call they entertain, ensuring the outcome that includes a qualified sale at the end. We use up-to-date software, enabling us to make better decisions leading to better sales.

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Food Delivery

Touchstone’s food transport service has various benefits, and it expands your consumer base.

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It will increase your revenue, offer your customers a spread of options, and provide remarkable convenience. More significant than just a courier service, we can also develop the system into the meals transport carrier enterprise.

Touchstone is a contact center equipped with the state of the art technology to ensure order-taking accuracy and fulfillment. Touchstone’s centralized food delivery order-taking service, with agents who can access information at the single tap of a finger, increases the quality of customer service and loyalty while eliminating the probability of error.

We offer the best customer experience for your food delivery business. Improve your customer experience with our high-quality order-taking services by using our agents trained in ideally taking down what the clients want to order and transferring the orders to the right place.

We help you handle more queries with our multi-channel solutions saving time and reducing costs. Thrive your online business with our food delivery order-taking services.

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Problem Resolution

For Touchstone, it’s far vital to clear up customer service troubles because you need your clients to be happy and happier.

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It also permits the business to pick out gaps in their provider and discern a route of motion to take corrective measures. Getting a new client is costlier than retaining an old one through effective problem resolution.

Highly trained problem resolution specialists can turn problems into opportunities to prove the brand’s value. By active listening and immediate access to previous call information, agents are equipped and empowered to resolve issues with fair solutions to the company and the client. It is not uncommon for a customer whose problem is handled correctly to become a loyal lifetime customer.

 

Excellent problem resolution comes with excellent communication, and excellent communication is what Touchstone is all about. We have equipped our agents through rigorous training for exceptional communication and skills required for effective problem resolution. Our agents solve the problem using data-driven solutions as the data is available to them at a single tap of their finger. Resolve the daily customer issues fast and cost-effectively.

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Appointments / Reservations

Touchstone’s Appointment setting enables your organization to get noticed in the marketplace. Potentialities have to have the freedom to pay attention to income.

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The majority of time spent selling your products will cause the multiplied increase of your very own employer. It’ll get you an excellent name in the market and, in the long run, offer you even better customers. Fulfilling the customer’s needs is Touchstone’s top priority. Touchstone equips its agents with tools that enable them to help clients make reservations effortlessly on all channels. It allows the lowest chance of mistake with building exceptional customer relationships for the future.

 

We offer authentic inbound appointment setting services and use our agents to deliver qualified sales and get reservations. We use the most advanced techniques to equip our agents with everything to make successful sales and turn them into lifetime customers with exceptional customer services.

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