BPO Redefined

Touchstone’s information process outsourcing is the functional allocation of relatively high-level tasks involving specialized know-how or problem-fixing to an out-of-doors agency or third party with a high stage of issue count understanding, frequently located in a significant geographic area enterprise itself.

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Outsourcing is evolving from just saving clients money to retaining specialized skills that deliver results beyond a company’s current capabilities—entire teams exclusively dedicated to providing knowledge-based processes that improve the quality and efficiency of the process.

Touchstone has redefined the way companies look at their loss of revenue, and we believe companies tend to lose their sales support departments when prospects’ concerns are just being addressed instead of resolved. Actual retention only comes from hearing your concerns patiently and resolving them efficiently. We pride our 1000+ associates on creating revenue at initial and complete account management services.

In conclusion, Touchstone’s KPO is a knowledge base of enablement program decks used and updated proficiently to deliver top-tier executives. Where selectively modified aggressive sales approaches are practiced & assessed right after. Our Learning Management System or LMS is an in-house application platform that provides our agents with real-time live feedback. If the quality score of associates drops below 95%, credentials are automatically deactivated, prompting them with an enablement program right away. If the associate manages to pass the assessment initiated and merits above 95%, their credentials are automatically regenerated to get back to work!

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Call Analytics

Touchstone has trained its agents to effectively use and understand the processes and tools to provide the best call analytics services to our valuable clients through rigorous training sessions. Our agents are the best at generating and analyzing valuable customer data.

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Touchstone’s transcription offerings have many advantages, including meetings that might be extra efficient and accurate. Transcription also saves your commercial enterprise quite a few times, as transcribing audio documents can be very time-ingesting. Your personnel can spend enterprise time on greater worthwhile responsibilities with transcription services.

We use high-precision speech recognition tools for our agents to have clarity while transcribing the conversations for our clients, leaving zero space for errors. Touchstone has equipped its agents with the best state-of-art software to get the best results out of the recordings. Our clients can rest assured to get an accurate transcription of voice or video into understandable text for them to review later for various purposes. Get the best call analytics services at the best prices

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Accounting

Touchstone’s accounting is not anything, however, a systematic and particular file of the economic transactions of a business. It plays an entirely vital function in the enterprise.

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It helps to calculate the profits and expenditure and assist in primary selection making & well-defined KPI structures.

Touchstone offers top-notch accounting services for your firm to help you make well-informed decisions. Get exceptional accounting services, including financial reporting, audit support & more, at low costs.

Our Accounting is the core of businesses and organizations we’re outsourcing to determine the success. Keep your day-to-day business records with our highly experienced accounting professionals. With the use of the latest software, we got everything you need for the accounting department of your business at the lowest possible prices.

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Legal Services

Touchstone’s legal services are crucial for any enterprise proprietor, specifically small proprietors, who frequently face legal hurdles. We protect the owner’s non-public belongings from proceedings towards the enterprise.

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We ensure the protection of enterprises against discrimination, wrongful termination, sexual harassment lawsuits, and coping with employee contracts, and more. These are only a few legal problems that small commercial enterprise owners commonly face. Touchstone provides customized multi-channel legal services to legal professionals and law firms. Our contact center makes sure to keep your confidential data secure by employing high-level security along with providing accurate and timely legal counsel.

As a business owner, it’s necessary to keep the pulse of your organization’s financial situation in check at all times. Our virtual legal team provides you with detailed counselling that allow you to take prompt action. Our goal is to develop a system that meets and surpasses all your business and legal requirements.

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Marketing Services

Touchstone uses e-commerce marketing & AI-based effective marketing strategies; your business can accomplish a range of goals, from constructing brand & Inc. awareness to generating online sales to opening brick-and-mortar locations.

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At Touchstone, we offer a suite of e-commerce effective marketing services that make using e-commerce marketing simple & easy.

Maximize revenue by telemarketing your services on multi-channel platforms allowing the client to select a channel to interact. Our marketing services encompass inbound, outbound, lead generation, and more to capture the right prospects with high conversion possibilities. Touchstone provides Omni-channel telemarketing services at affordable prices. Marketing is a must to create an effective strategy for your business or product to increase sales. Multi-channel marketing is providing the required boost to enterprises to scale. We make a data-driven, innovative plan to capture the client’s interest. We convert the right prospects into loyal customers using agents with exceptional selling pitches. Augment your customer relationships with our marketing services.

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HR

Touchstone has fully trained HR teams to help small and medium businesses streamline their human resource processes at little expense. We provide cost-effective HR solutions, efficiently fulfilling all HR duties, allowing you to focus on other important matters.

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Touchstone’s HR umbrella entails power support departments like the Quality Assurance ensuring all client service level requirements, the training department assimilating all and every training need by the operations department. Our HR also includes finance and a system & processes department that’s controlled all operations to be followed and complied with 100% impact.

Any business is in shambles without the presence of HR. At the same time, human resources are quite expensive to have in-house these days. We provide virtual solutions for your business by offering virtual agents to manage your human resource manager needs. Hire as many HR professionals and for as many hours as you need.

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