PCI Compliance.Over the phone payments.

Touchstone Communications provides PCI Security on every transaction. As a PCI compliant call center, each transaction is a secure payment. The secure payment systems include technical firewalls and network security that guard sensitive data and provide PCI compliance for over the phone payments. The physical facility is protected by bio-entry requirements as well as SOPs that prohibit paper, writing instruments, phones, cameras, and storage devices on the floor where credit card data is viewable.

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No storage of payment data is stored on our network. Only a few offshore resources are true PCI compliant call centers.

Our credit card transactions require confidential data to be secured and protected. Touchstone provides a PCI-DSS-certified environment where the network, technology, and facilities have passed stringent third-party audits. Additionally, Touchstone is ISO 9001 certified. Touchstone’s cloud-based technologies ensure no credit data is on the site. Touchstone can integrate with many payment systems and gateways.

High-level network security with encryption and firewalls that meet higher standards.
The physical security that prohibits paper, pens/pencils, cell phones, portable storage devices, or anything that agents could use to capture credit card data, biometric security access to prohibit unauthorized personnel in the PCI center.
All employees undergo deep background and security checks.
Modern technology and processes prevent recording (voice and data) of credit card information.

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Touchstone Communications provides PCI Security on every transaction. As a PCI-compliant call center, each transaction is a secure payment.

read more...

The secure payment systems include technical firewalls and network security that guard sensitive data and provide PCI compliance for over the phone payments. The physical facility is protected by bio-entry requirements as well as SOPs that prohibit paper, writing instruments, phones, cameras, and storage devices on the floor where credit card data is viewable.

No storage of payment data is stored on our network. Only a few offshore resources are true PCI-compliant call centers.

Our credit cards transactions require confidential data to be secured and protected. Touchstone provides a PCI-DSS-certified environment where the network, technology, and facilities have passed stringent third-party audits. Additionally, Touchstone is ISO 9001 certified. Touchstone’s cloud-based technologies ensure no credit –data is on the site. Touchstone can integrate with many payment systems and gateways.

High-level network security with encryption and firewalls that meet higher standards.
The physical security that prohibits paper, pens/pencils, cell phones, portable storage devices, or anything that Agents could use to capture credit card data, biometric security access to prohibit unauthorized personnel in the PCI center.
All employees undergo deep background and security checks.
Technology and processes prevent recording (voice and data) of the credit card information.

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Credit Card Transactions

Touchstone’s secure payment systems comply with MasterCard, Visa, and other major credit card requirements. As a PCI Compliant Call Center providing 24/7 service, e-retailers, travel companies can confidently outsource sales desks, reservations, and customer service.

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Touchstone can accept and process payments by phone or web, providing retailers with increased sales from customers in all channels. Touchstone provides:

  • Highest Level Data Security
  • Customer privacy and credit card data security are protected by safe network and facility security.
  • Touchstone is a PCI compliant call center including PCI compliance for over the phone payments providing the ability for consumers to enter credit card data with or without agent assistance.

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pci compliant call center

Highest Level Data Security

Customer privacy and credit card data security require safe network and facility security.

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Touchstone provides PCI-DSS compliant services and can allow consumers to enter credit card data with or without agent assistance.

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Sales Desk

Our income support exists most effectively to assist sales reps in making offers. We have agents dedicated to the sole requirements of retention and customer success-oriented sales, and they’re valued more than anyone.

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They carry out their role by making connections, preparing sellers, nurturing leads, and offering training.

Touchstone technology provides efficient payment processing and data capture that seamlessly integrates into client payment systems and CRMs. We offer after-hour services to supplement client in-house sales desks and provide 24/7 services.

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Cart Recovery

Abandoned carts are a major source of lost income for e-retailers. Touchstone can engage with customers through omni-channel communication to recover lost income due to abandoned carts.

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Often, consumers were genuinely interested in purchasing, but became distracted, couldn’t find their credit card, or were frustrated by the check-out process. Touchstones PCI services re-engage with the consumer, in their channel of choice, seeking to complete the sale, and recover the lost revenue. The cost of recovering sales from abandoned carts is usually far less than the cost of acquiring a brand new client.

Deserting of the cart also happens because the organization knows what the consumer is searching for and may offer customized deals.

Cart abandonment is a constant and frustrating reality for e-retailers. With Omni-Channel capability, Touchstone’s PCI-compliant contact center can reach out to consumers who have abandoned carts in multi-channels to overcome objections, assist in finalizing sales, and provide promotional messages to incent immediate sales.

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Integration into Client Payment Systems

Touchstone can integrate into client payment systems while exceeding PCI call center compliance requirements.

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Touchstone’s integration capability includes connecting with data in client CRM’s and shipping, logistic, and inventory systems.

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