Best in Class Capability

Touchstone Communications utilizes an Aspect Ensemble Pro TM 6.1 to provide clients with "best in class" inbound/outbound CRM capabilities.  Aspect is the recognized world leader in global call center installations and reliability.

Our systems are redundant, highly reliable and provide the ability to segment individual customers and campaigns to meet the most demanding client requirements.  Aspect 6.1 incorporates the following robust set of core features that support sophisticated contact strategies for both traditional voice and voice over Internet protocol (VoIP):

• Advanced ACD/call queuing including skill-based routing
• Fully integrated speech-enabled IVR capabilities
• Easy to use web-based management interface
• Simple integration with existing CRM solutions
• Real-time monitoring and reporting
• Capability to serve as part of a global network of Aspect installed call centers