Over 1,800 CSRs / 15,000 hours of service

Touchstone Communications' primary operation in Islamabad, Pakistan has capacity for more than 1,800 CSRs or 15,000 hours of daily service to clients around the world.  Pakistan was selected because Touchstone can successfully recruit from the top 10% of the employment pool whereas, call centers in India have difficulty recruiting from the 50% deciles; and call center employees in the U.S. rank among the lowest in terms of education, reliability and retention.  Touchstone employees are primarily college educated, career minded men and women who are highly dedicated and motivated to be part of a successful U.S. client team.