| In our line of business we need to ensure that we have the best possible technology. To avoid potential connectivity problems that many companies in our industry face we, at Touchstone, use only the highest end technology. We use name brand hardware provided by companies such as Dell, IBM, Cisco, among others. | | At Touchstone Communications we currently handle about 100,000 outbound and inbound interactions per day. Some of our impressive statistics are as follows: - 80% of inbound calls answered within 20 seconds - Average speed to answer (ASA): 16 seconds - Call abandon rate: Less than 3% - Call blockages: Will not occur - System availability: 99.9% To make sure that we have the best infrastructure in today’s market we also ensure that we have the best people behind it. We have an excellent IT team which is lead by a CCIE certified CIO. Boosting on the only CCIE in our line of work, we are dedicated to providing excellent services. |
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