Appointment Setting and Scheduling

Appointment Setting and Scheduling

Touchstone Communications offers a diversity of customer contact solutions to its clients. With quality and performance as its main goals, Touchstone has worked to increase the business and revenue fo... Read More

Collections

Collections

Is your company experiencing delinquency and losses? In the turbulent times today this is a common problem which many companies are facing. Touchstone Communications actively reduces this likelihood b... Read More

Mortgage Lead Generation

Mortgage Lead Generation

Mortgage Lead Generation Are you a Mortgage Financing Company? Gain leverage with our Lead Generation Services and allow your business to grow. Our experts analyze your financing products and trained ... Read More

Financial Services

Financial Services

Financial Corporations are on the front line of today�s market vulnerabilities. Faced with a need to rebuild many processes, activities can be outsourced in order to cut costs and build earnings. To... Read More

Health Care Services

Health Care Services

Health Care is one of the leading sectors in today�s market. However, it is still experiencing a shortfall of qualified and well trained resources, which leads to intensified pressure to perform eff... Read More

Expand your Career

Expand your Career

� A significant key to Touchstone's success is its people. Throughout every department, Touchstone's management and employees demonstrate an entrepreneurial spirit that upholds the company's commit... Read More

 

Who are we?

Who are we?image

Touchstone Communications was established in 2002 envisioning the need in the market for an outsourcing company. The company that focuses on offering professionally... Read More

Why Choose Us?

Why choose us?image

Touchstone Communications exceeds all expectations in the midst of the U.S. mortgage meltdown producing an average of over 10,000 leads per month. Touchstone's clients...Read More

How can you benefit?

How can you benefit?image

Touchstone Communications offers many services that can help you to�accomplish�your goals quickly and efficiently. By outsourcing, corporations get immediate results... Read More

Featured Service: Appointment Setting and Scheduling

Touchstone Communications offers a diversity of customer contact solutions to its clients. With quality and performance as its main goals, Touchstone has worked to increase the business and revenue for many companies over the last six years. Having served over one hundred companies, which include Fortune 100 clients, we have expertise in a variety of services. The highlighted service this month is �Appointment Setting & Event Scheduling.� Read More...

Touchstone's Mortgage Leads Result in $1.2Billion in Funded Loans

Publication: Business Wire

"We Generate Loans, Not Leads for Our Clients" - Touchstone Employee

COLLEYVILLE, Texas -- Touchstone Communications exceeds all expectations in the midst of the U.S. mortgage meltdown producing an average of over 10,000 leads per month. Touchstone's clients exceed a funding rate of 5% of all leads generated. That translates into $1.2 billion in funded loans over the last 13 months.

"Under arguably the toughest market conditions the mortgage industry has ever faced, Touchstone has been able to exceed both lead generation and origination objectives for our clients. At a time when other telemarketing centers are struggling to produce leads for their mortgage customer or shutting down entirely, Touchstone is not only producing leads but credit and equity qualified leads that our clients are converting at astonishing rates. This is highly impactful on not only the clients marketing expense but overall company profitability." - Jessica Manna, VP of Business Development, Intellidyn

Touchstone currently services America's largest mortgage origination clients by providing exclusive, live-transfer, double verified mortgage leads. While there has been a huge shift away from the sub-prime market, all of Touchstone's clients have increased their orders in 2008 - many focused on FHA approved and other types of conforming loans.

Touchstone's Chairman and CEO, Tom Slone, when asked the secret to his success, said, "Our emphasis on QUALITY has really paid off and as a result our clients are closing a phenomenal number of loans. Our motto, 'We generate loans, not leads for our clients,' is even truer today than it was a year ago."

Touchstone's lead quality is built upon three essential elements: highly targeted data, superbly trained agents and a perfectly executed process that connects qualified prospects with loan officers in real-time.

Touchstone Communications Taking Spanish to Pakistan

Publication: Business Wire

Texas-Based Company is Teaching Spanish to Its Employees in Pakistan

ISLAMABAD, Pakistan -- Touchstone Communications II, LLC, a Fort Worth, Texas-based business process outsourcing company, has hired Waseem Waqar as a full-time Spanish instructor for Touchstone employees in Islamabad. Waqar has been given the responsibility of teaching the Spanish language to Touchstone employees in Pakistan, where the main languages spoken are English and Urdu. The Spanish speaking population in the U.S. is growing rapidly and companies need more Spanish speaking services, said Tom Slone, Chairman of Touchstone Communications. We want to be prepared to deliver these Spanish speaking services with quality. Touchstone, which has over 600 employees in Islamabad, Pakistan, currently has 25 Spanish speaking Pakistani agents that are providing lead generation, collections and customer support services for U.S.-based companies.

Spanish classes will be delivered daily for employees working on campaigns that have a need for additional Spanish speaking agents. The people here are very smart and they really enjoy learning; our Spanish classes are currently filled to capacity, said Waqar, who graduated from the University of Houston with a degree in languages and communication.

In addition to Spanish classes, Touchstone Communications has also partnered with the University of Pittsburgh to offer non-credit business courses to Touchstone employees via videoconference. The 12-week business course meets four hours weekly with topics ranging from ethics to leadership development. Our employees set us apart from other call centers in Asia and around the world and that is why continuing education is such a huge part of Touchstone mission, Slone said.

Touchstone Communications Provides "Women In Management" Classes

Publication: Business Wire

Women Currently Hold 20% of All Managerial Positions at Touchstone

ISLAMABAD, Pakistan -- Touchstone Communications, Pakistan's leading global call center in Islamabad, is providing classes for women in the company interested in leadership positions. The series, Women In Management (WIM), meets bi-monthly in an effort to help women succeed in positions of leadership throughout the organization. As many as 16 women attend the meetings, many of whom currently do not hold leadership positions, but aspire to one.

Farrah Karmally, Assistant General Manager at Touchstone, stated, "By offering women a chance to learn about business and about management, we are not only developing our people, we are also developing our society." Women at Touchstone currently hold one third of Director positions and 20% of all other managerial positions. "Women are often overlooked in the corporate setting, so it's important for them to learn the tools that will help them become successful in this environment," says Saira Siddiqui, Senior Manager of Learning and a WIM attendee. "I think all companies have a responsibility towards educating women, and I'm excited to be a part of a company that is the forerunner in this arena."

When asked about the WIM Series, Tom Slone, Chairman and CEO of Touchstone Communications, said, "I am really encouraged to see and hear that our Women In Management curriculum is back on track. There is no question in my mind that women in our company, and in Pakistan for that matter, will play a growing role in the growth and success of Touchstone and the country at large. These classes are just the beginning of more responsibility for the women who work and will work at Touchstone. I applaud Farrah Karmally, our Assistant General Manager, and Saira Siddiqui, the Senior Manager of Learning, for taking this important step in our future."

Touchstone Communications Expands Islamabad Call Center

Publication: Business Wire

New Space Will Allow for New Clients and the Addition of 200 Employees

FORT WORTH, Texas -- Today, Touchstone Communications announced the acquisition of another offshore call center, Call Central. Included in the acquisition was real estate, which increased Touchstone's capacity by 200 seats. Touchstone continues to be one of South Asia's success stories in the rapid growing BPO market. The purchase included an additional 8,000 square feet of space at the Evacuee Trust Complex, located in Islamabad, Pakistan. The space, along with other fixed assets was purchased from Call Central at an undisclosed price. The new space was acquired to provide additional room for growth. "The center has been running at capacity and this new space gives us the opportunity to add new clients and new employees," said Tom Slone, Touchstone Chairman and CEO.

Touchstone currently serves over 20 clients in the United States and United Kingdom. In addition to these existing clients Touchstone will be adding two new campaigns by mid-December. One campaign will be an inbound 24/7-customer support for a company headquartered in Israel and the other will be an outbound mortgage lead generation campaign for a U.S. company based in California. "Our growth is the direct result of our emphasis on quality," said Slone. "We stress quality in all of our campaigns and we are growing based on word of mouth and our reputation."

Touchstone employs 600 people at the BPO center in Islamabad. The newly acquired space will allow for an additional 200 people to be hired over the next 6 months.

Touchstone Communications CEO is Keynote Speaker at Indiana University Southeast

Publication: Business Wire

CEO Tom Slone Delivers Speech on Community Service at International Education Week FORT WORTH, Texas -- Tom Slone, Chairman and CEO of Touchstone Communications, a Fort Worth, Texas-based business process outsourcing company, was the keynote speaker at Indiana University's International Education Week. Slone's speech entitled "Understanding Poverty-Local and Global" was focused on personal community involvement, corporate responsibility and his international travel and business.

Claudi Crump, co-coordinator of the International Education week, said the event is designed to raise awareness to educators on how they can assist those who are trapped in poverty. Slone discussed the importance of the students and faculty's personal involvement in the communities they live in. "You personally can make a difference," Slone said, "in reducing poverty on your street, at your school, in your city, in your state and in the world." Slone is a strong advocate for mentoring and is currently involved with both Big Brothers Big Sisters of America and H.O.P.E. Farm, an after school program for inner-city boys in Fort Worth.

Slone and a group of investors formed Touchstone Communications in June 2003; since that time Touchstone has grown to over 600 employees located in Islamabad, Pakistan. Slone has taken his experience with community involvement and corporate responsibility to Pakistan. The Touchstone call center has given financial support to elementary schools in Pakistan and the non-profit group Save the Children. Touchstone has also partnered with the University of Pittsburgh to offer non-credit business courses to Touchstone employees via videoconference. The 12-week business course meets four hours weekly with topics ranging from ethics to leadership development.

Touchstone Communications Boosts Leads-per-Hour and Client Conversions with Credit Data

Publication: Business Wire

HINGHAM, Mass. -- Call Center Couples Intellidyn's Individual-Level Credit Data with Unique, Loyalty-Based Management to Deliver High Lead Conversion for Mortgage Industry Clients Intellidyn(TM) Corporation (www.intellidyn.com), an award-winning analytics firm leveraging the nation's credit, demographic, transactional and behavioral marketing data today announced that Touchstone Communications (www.touchstonebpo.com) (Touchstone) has coupled credit-based analytics from Intellidyn with unique, loyalty-based management to boost leads-per-hour and conversions for its mortgage industry clients. A provider of world-class integrated customer contact solutions, Touchstone's call centers serve Fortune 500 companies specializing in financial services and residential mortgages.

Touchstone President, Mike Meyer, said, "Touchstone believes that by providing a higher level of service to our clients, business opportunities will always be there for us. In the past, we would use lists provided by our clients, but we were not satisfied with their response performance. By utilizing Intellidyn's individual-level credit data modeled on channel-specific response and conversion behavior, we now contact only high-response, pre-qualified leads. This helped double the number of qualified leads we are able to generate per hour at two call centers and boosted telemarketer morale. Our loyalty-based call center management strategy, combined with Intellidyn's pre-qualified lead data has helped us double client conversions and increase leads-per-hour by fifty to eighty percent, to more than 600 leads-per-day."

Intellidyn CEO and President, Peter Harvey, said, "Intellidyn is pleased to be able to help Touchstone deliver high-volume lead conversions to its clients. We work closely with Touchstone to ensure that they have the right data so that their call centers contact only the most qualified individuals, based on the unique offers of their clients."

Touchstone Communications Awards Guidance Residential ''Gold'' Status

Touchstone Communications announces today that it is awarding Gold Client Award status to Guidance Residential, LLC of Reston, Virginia. Touchstone is proud to have served Guidance for over three years.

Touchstone leads the BPO industry in services to the Sharia-compliant financial market. Touchstone's highly trained agents are experts in explaining different types of Sharia-compliant financial solutions to prospective clients.

Touchstone's criteria for awarding Gold status are based upon four critical areas:

  • Active participation in giving feedback to our agents which drives quality improvement
  • The scope and complexity of business done for the clients
  • Exclusivity of Touchstone's service to the client's business
  • Consistent payment history

Guidance will be rewarded with Touchstone's Gold level gift package.

Touchstone Client, HLB, is Awarded Platinum Status

Publication: Business Wire

Touchstone Communications announces that Home Loan Bank of Warwick, Rhode Island is the inaugural recipient of Touchstone's Platinum Client Award. Touchstone has led the call center industry in client retention in recent years. Chairman Tom Slone credits a focus on "Quality on Every Call" and client-dedicated teams that work exclusively for a single client as the driving force behind the client retention record.

Touchstone's criteria for awarding Platinum status are based upon four critical areas:

  • Active participation in giving feedback to our agents which drives quality improvement
  • The scope and complexity of business done for the clients
  • Exclusivity of Touchstone's service to the client's business
  • Consistent payment history

Home Loan Bank will be rewarded by Touchstone with the following rewards and prizes:

  • Wine and cheese feast for management
  • A pizza celebration for the HLB's loan officers
  • 100 hours of free dialing to test a new product or HLB offering

Make a Difference...

Make a Difference in a Child’s Life
Check Out!
A book written by Tom Slone, Chairman & CEO of Touchstone Communications

Newsletter - Touchpoint

February/March Edition
Read Now!
 

Get a Free Quote!








Your Message


Suggestion Box